Poly EncorePro 500 Series Smart Call Centre Headsets
Hybrid-ready contact centre headsets that work with new and legacy equipment.
- Built-in USB-A and USB-C connectors (USB models)
- Full compatibility with legacy equipment (QD models)
- Poly Quick Disconnect technology
- Full Microsoft Teams experience (Teams models)
- HP Poly supplied & supported
- Setup & configuration
- Local expert support
Ready, headset, go Taking calls from home or office has never been easier
EncorePro 500 is built for contact centres where agents work from the office and from home. USB models have USB-A and USB-C connectors on one cable, QD models work with existing Poly Quick Disconnect equipment, and the 515/525 add a dedicated Microsoft Teams button. Aircraft-grade aluminium joints and intelligent headset recognition keep audio quality and durability high.
Ideal for
- Hybrid contact centres
- Microsoft Teams-based contact centres
- Floors with a mix of new and legacy equipment
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Get pricing, availability, bundle and volume discounts, or a live demo. We'll also set it up and support it.
Choose your EncorePro 500 model
Poly EncorePro 510 / 520 (USB)
- Built-in USB-A and USB-C connectors
- Mono (510) or stereo (520)
Poly EncorePro 515 / 525 (Microsoft Teams)
- Dedicated Teams button
- Full Microsoft Teams experience
Poly EncorePro QD models
- Poly Quick Disconnect
- Backwards compatible with legacy equipment
EncorePro 500 Series Smart Call Centre Headsets features
Comfortable design
Lightweight with an adjustable fit.
Noise-cancelling microphone
Great audio quality with a flexible boom and positioning guides.
Aircraft-grade aluminium joints
Long-term reliability with a highly durable cable.
Poly QD
Works with any Poly QD adapter (QD models).
Intelligent headset recognition
Tunes audio to the headset for the best quality on every wearing style.
Hearing protection
SoundGuard (QD models) or SoundGuard Digital (USB models).
Connection flexibility
USB-A and USB-C connectors on the same cable.
EncorePro 510 / 520 / 515 / 525 / 540 technical specifications
Specifications+
- Connectivity
- USB-A and USB-C on one cable, or Quick Disconnect (QD)
- Hearing protection
- SoundGuard (QD) / SoundGuard Digital (USB)
- Platform certification
- Certified for Microsoft Teams and Zoom, and certified to work with Google Meet
Related products & accessories
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Luxurious comfort and outstanding audio for agents on the phone all day.
EncorePro 300 Series Contact Centre Headset
Reliable, voice-optimised contact centre headsets at an accessible price.
HP Poly Mission USB Series Headset
HP Poly's newest USB headsets for call-intensive teams, with AI noise reduction and hearing protection.
EncorePro 500 Series Smart Call Centre Headsets questions, answered
Product information, images and specifications courtesy of HP Inc. (Poly). Copia supplies, deploys and supports HP Poly headsets. Specifications may change without notice. Information reviewed 14 October 2026.
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