Contact Centre — Every Customer Conversation, Handled
A cloud contact centre solution — intelligent routing, queues, recording and reporting that scale with demand. Get callers to the right person faster, on a platform configured and supported by Copia.
About Contact Centre
Copia's contact centre solution gives customer-facing teams everything they need to handle every conversation well — intelligent routing, queues, call recording and real-time reporting — without the cost and complexity of legacy systems. We bring the platform together, configure it around how your team works, and support it, so callers reach the right person fast, managers see performance as it happens, and you can add agents the moment demand spikes.
Everything it does
Intelligent call routing
Get callers to the right agent or team first time.
Queues and callbacks
Manage demand without leaving customers on hold.
Call recording
Capture conversations for quality and compliance.
Real-time reporting
See volumes, wait times and performance as they happen.
Omnichannel options
Bring voice and digital channels into one view.
Cloud and scalable
Add agents quickly to meet demand.
What it means for your team
Better service.
Callers reach the right person faster.
Clear visibility.
Managers see performance in real time.
Scales with demand.
Add agents when you need them.
Compliance-ready.
Recording and reporting built in.
Contact centre headsets
RRP in AUD, including GST.
EncorePro 500 Series Smart Contact Centre Headset
Hybrid-ready contact centre headsets that work with new and legacy equipment.
EncorePro 700 Series Contact Centre Headset
Luxurious comfort and outstanding audio for agents on the phone all day.
EncorePro 300 Series Contact Centre Headset
Reliable, voice-optimised contact centre headsets at an accessible price.
HP Poly Mission USB Series Headset
HP Poly's newest USB headsets for call-intensive teams, with AI noise reduction and hearing protection.
Who it's for
Customer service teams · Sales and support desks · Any team handling call volume.
Fits the systems you already run
The technology behind our contact centre
Contact Centre questions, answered
See it working in your environment.
Book a demo or talk to a specialist about Contact Centre. We'll show you the fit, the rollout and the support behind it.
Friendly local experts · No pressure · We respond within one business day.